2-Year Warranty Policy
🛡️ 2-Year Warranty Policy
At HeavyDiagnostic.com, we stand behind the performance and durability of every diagnostic kit we offer. That’s why we proudly provide a 2-year warranty on all laptops, adapters, and cables included in your purchase.
✅ What’s Covered
Your warranty includes protection against the following issues for a full 24 months from the date of delivery:
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Hardware defects (laptops, cables, diagnostic adapters)
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Software installation or activation problems related to our initial setup
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Diagnostic tool malfunctions under normal, approved use
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Licensing or configuration errors linked to our setup process
If any component fails due to a manufacturer defect or installation issue, we’ll repair or replace it at no cost to you.
🚫 What’s Not Covered
This warranty does not cover:
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Physical damage (e.g., cracked screens, water damage, impact)
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Misuse or abuse of hardware or software
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Unauthorized software changes or reinstallation
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Software corruption from external downloads or viruses
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Any tools or accessories not purchased directly from HeavyDiagnostic.com
🔁 How to File a Warranty Claim
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Contact us via our support form or email support@heavydiagnostic.com
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Provide your order number and a brief description of the issue
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We’ll help you troubleshoot or determine next steps
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If needed, we’ll arrange for repair or replacement at no charge
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Repaired or replacement items will be shipped to you free of cost
💡 Total Confidence, Backed by 2 Full Years
Most companies stop at 6 or 12 months—but we go further. Your investment is backed for 2 years because we believe in our products, our service, and your satisfaction.
Got questions? Reach out to us — we’re here to help.