Refund policy / Returns

Return & Refund Policy

We gladly accept returns and exchanges to ensure your satisfaction.

Eligible Countries

This policy applies to orders shipped to the United States, Canada, and Australia.

Returns

We accept returns for both defective and non-defective products.

  • Products can be in new or slightly used condition

  • Returns must be requested within 30 days of delivery

  • A prepaid return label is included in the package for all returns

  • There is no restocking fee for any returns.

Exchanges

We accept exchanges for eligible items. Please contact us within the 30-day window to initiate an exchange.

Return Method

Returns are accepted by mail only. Please use the return label provided inside the package to send your item back.

Refund Processing Time

Once your returned item is received and inspected, we will process your refund within 5 business days. Refunds are issued to your original payment method. You’ll receive an email notification once the refund is completed.

🛠 Warranty or Post-30-Day Returns

If your item develops an issue after the 30-day return period, it may be eligible under our warranty program. 

Please visit our Warranty & Support page or contact support@heavydiagnostic.com for more details.

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